Professional standards and complaints
The Bioenergy Association has established a members' Code of Conduct supported by a Professional Standards and Complaints Committee. The Committee has oversight of members professional conduct and provides support to the accreditation schemes. The professional standards processes are based on assisting member's resolve any issues or complaints themselves in the first instance, but with a formal process to back this up if necessary.
If you have a complaint or there are issues that need association assistance then these should be brought to the attention of the Executive Officer.
The Bioenergy Association has a number of programmes and events which are aimed at ensuring that members are providing services and products that meet best practice standards.
Membership of the Bioenergy Association is an indication of quality and best practice. Engage only Bioenergy Association registered advisers and buy only from Bioenergy Association equipment suppliers. Purchase solid biofuels only from Accredited Wood Fuel Suppliers. Membership is an indication that they are up-to-date within the sector and are covered by the association's professional standards oversight.